How to arrange repairs


Step 1 contact us

Contact us via email to advise us of how many and what type of transponders you intend to send. We will respond within 24 hours to answer any questions and provide information.

IMPORTANT: some transport companies require special documents about transponder batteries which we can supply to you..

If you prefer to phone to discuss your requirements please do so. We are in Queensland Australia. We are happy to return your call to save you the national/international phone costs.

Contact Us

Step 2 repair form

Form can be filled in on screen and then printed or print and fill in by hand. Enclose completed form with your transponders.

If you are unable to print the form please include a note with your shipment with your contact details as requested on the repair form.

Download Repair Form

*all shipping prices are indicative and may vary slightly due to weight and address
Shipping to Transponder Services

USA clients can use USPS or courier of your choice or send on our DHL account.

Cost via USPS starts at $12.95USD* for single transponder in padded bag.

For a quantity of transponders the USPS Small Flate Rate Box can be good value.

USPS box

Delivery from USA to Australia via standard air mail takes 10-14 days.

DO NOT USE paper envelope as it will tear open in transit.

DHL logo
Need fast convenient freight?

We can have your transponder picked up from your door via our DHL account or you can drop off at DHL agent for around $30USD*. Just ask and we will provide a quote based on your exact address and arrange the rest for you.


Return shipping options
  • Standard Air Mail - $21USD* online tracking (up to 500grams, 17oz) 10-14 days
  • DHL express - $28USD* online tracking, signature at delivery (up to 500grams, 17oz) 4-5 days
  • Over 500grams (17oz) DHL express is the best cost option and a quote can be provided
Shipping to Transponder Services

For quick postal delivery to us we recommend Australia Post yellow express post bag which has online tracking from $11.35* for 500 grams. Standard parcel post is slow and can cost nearly as much.

Delivery to us via courier of your choice is OK.

If posting small RC remote control personal transponder such as RC4. Cheapest option is to pack in a small padded bag and keep the thickness under 2cm and stamps will only cost $2*.


Return shipping options
  • Usual return method is by Australia Post yellow express bag $11.35* 500grams
  • In some cases DHL express is a more cost effective option for heavier packages and we will use whichever provides you with the best price
  • RC transponders can be returned via standard mail $5* or express post $11.35*
Shipping to Transponder Services

Delivery from UK, Europe and alike to Australia via standard air mail takes 10-14 days. DO NOT USE paper envelope as it will tear open in transit.

Need fast convenient freight?
DHL logo

We can have your transponder picked up from your door via our DHL account or you can drop off at DHL agent. Just ask and we will provide a quote based on your address, plus size and weight of package.


Return shipping options
  • Standard Air Mail - €18* £14* online tracking (up to 500grams, 17oz) 10-14 days
  • DHL express - €26* £20* online tracking, signature at delivery (up to 500grams, 17oz) 4-5 days
  • Over 500grams (17oz) DHL express is usually the best cost option and a quote can be provided
DHL logo

Many clients find this convenient and can be competitive value compared to same speed or slower postal services.

We can arrange collection from you or you can drop off at a DHL office or agent at your convenience.
Someone is required to be present for collection during business hours as collection time is out of our control.

We will need the following information

  • Full address (if from work or business address include the business name)
  • Contact phone number (cell/mobile is best)
  • Date for collection (not needed if you are dropping off)
  • Pack only the transponders in a suitable size padded bag or box (do not seal yet) and advise us of the dimensions and weight of package. For cheapest rate package must weigh less than 500 grams (17oz).
When you have provided these details we can provide a quote, book the shipment with DHL and email instructions with documents for you to print.

What happens next?

  1. You will be advised when your transponder shipment is received
  2. Within a few days you will be emailed an invoice with payment options
  3. We accept payment online via PayPal/Credit Card or bank transfer
  4. Payments over $500AUD are usually requested to be paid by bank transfer
  5. When cleared payment is received your transponder will be promptly dispatched and you will notified of dispatch details

Warranty

Warranty logo
  • Hassle free 1 year world wide warranty
  • Quality German, Swiss and Japanese batteries
  • Free battery replacement if failure within 1 year
  • In the rare instance the transponder is not repairable or does not pass testing, you are not charged for the attempted repair
  • No fix, no pay policy

Testing

Testing rating
  • Correct number read (decoder hit)
  • Signal strength
  • Battery run time/condition
  • Professional look after repair
  • Re-sealed to match manufacturer specifications

Why rechargeable transponders fail

Rechargeable transponders usually stop working due to a worn out battery.

This is indicated by the transponder not running or the light not giving the usual indications.

AMB TranX2 transponders AMB Mylaps TranX3 transponders

For TranX transponders as pictured above: check that the charger is supplying 12 volts DC, if not then the power pack for the charger needs replacement.

We sell replacement Power Packs and charging kits

Non-rechargeable transponders

Such as TranX140, AMB130, ChipX, Prochip usually stop working due to a worn out long life battery

Phone within Australia 0418 783 201

2 Reedan St Everton Park Brisbane QLD 4053 AUSTRALIA

ABN 18047176412